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Terms and conditions (user agreement)

The terms and conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of PLATINUM SYSTEMS PVT LTD by you. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time may add to or change or update these Terms of Use, from time to time entirely at the its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms you are advised to read this Agreement carefully. If you are not agreeable to any terms and conditions, you should not use this service or our website. You can use the PLATINUM SYSTEMS PVT LTD services if you are agreeable to all the terms and conditions of this Agreement in their entirety. If you accept this agreement, it will be a legally binding agreement between you and PLATINUM SYSTEMS PVT LTD.

Definitions :

"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of PLATINUM SYSTEMS PVT LTD. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

“Site/ Us/we” means the PLATINUM SYSTEMS PVT LTD platform, which provides a venue to the users of PLATINUM SYSTEMS PVT LTD.COM to buy the products listed / displayed at PLATINUM SYSTEMS PVT LTD.

“User/You/Customer” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale of the ‘PLATINUM SYSTEMS PVT LTD ' by placing its order on this Site.

“Product/s” connotes the goods, services promoted / displayed on the Site and offered for any use / sale.
The agreement between you and PLATINUM SYSTEMS PVT LTD is subject to the following terms and conditions:-
  1. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

  2. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of PLATINUM SYSTEMS PVT LTD you agree to be bound by the Terms and Conditions.

  3. All prices, unless indicated otherwise are in Indian Rupees.

  4. By indicating User’s acceptance to purchase any product or service offered on the site, user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

  5. You are advised to independently verify the bona fides of any particular User that you choose to deal with on the Website and use your best judgment in that behalf. PLATINUM SYSTEMS PVT LTD, accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

  6. Any order placed for a product that is listed at an incorrect price or product may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

  7. In a credit card transaction, you must use your own credit card. PLATINUM SYSTEMS PVT LTD will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

  8. PLATINUM SYSTEMS PVT LTD is not responsible for non-delivery, unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable, in all above conditions the payments will be paid back to customers with no liability.

  9. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.

  10. Shipment/delivery time of order processing starts from the day of receipt of the payment/COD (Cash on Delivery) confirmed against the order placed with PLATINUM SYSTEMS PVT LTD. The Shipment /Delivery time is an approximate time mentioned in the website against each product. PLATINUM SYSTEMS PVT LTD shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of PLATINUM SYSTEMS PVT LTD.

  11. The User agrees to use the services provided by PLATINUM SYSTEMS PVT LTD, its affiliates, consultants and contracted companies, for lawful purposes only.

  12. The User agrees to provide authentic and true information. PLATINUM SYSTEMS PVT LTD reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), PLATINUM SYSTEMS PVT LTD has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and / or other affiliated websites without prior intimation whatsoever.

  13. PLATINUM SYSTEMS PVT LTD will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

  14. Partial delivery of product or defective products needs to be reported within 48hrs of receipt of the product, after that period no claims will be accepted.

  15. Cancellation, on user’s request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.

  16. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque pay mode, where refund shall be processed via Pay order/Demand-draft.

  17. Delivery of orders would be done address specific not person specific.

  18. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center  PLATINUM SYSTEMS PVT LTD or can call to customer care for assistance.

  19. PLATINUM SYSTEMS PVT LTD reserves the right to cancel any order placed using Credit Card which holds International Billing Address.
  1. We have made every effort to display the colors and products images of our products that appear on the Site as accurately as possible. However, as the actual colors and product images you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
  1. If any free gifts offered from us against the any product purchase, by using same free gifts or products or services, if any loss or damage occurs at your end part than PLATINUM SYSTEMS PVT LTD is no where responsible for the same, since its free gift, its depend upon customer weather to use or not.
  1. While PLATINUM SYSTEMS PVT LTD strives to provide accurate pricing information, pricing or typographical errors may occur. PLATINUM SYSTEMS PVT LTD cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, PLATINUM SYSTEMS PVT LTD shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, PLATINUM SYSTEMS PVT LTD may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and PLATINUM SYSTEMS PVT LTD will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that PLATINUM SYSTEMS PVT LTD accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to PLATINUM SYSTEMS PVT LTD dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your account.
  1. Octroi charges may be levied on some products and in some cities displayed on the site .These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order the, Octroi charges levied shall not be refunded.

Disclaimer Of Warranties/Limitation Of Liability



Registration of the User on the Website is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's under ID and Password for any purpose whatsoever without proper authorization from such party.

User are responsible for the security of User’s password and for all transactions undertaken using User’s password through our service. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. PLATINUM SYSTEMS PVT LTD will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user’s ID/password/credit card number/account details number for using PLATINUM SYSTEMS PVT LTD’s Services.
The user also agrees and undertakes to immediately notify PLATINUM SYSTEMS PVT LTD of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the end of each session at the website. PLATINUM SYSTEMS PVT LTD shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.
The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or PLATINUM SYSTEMS PVT LTD has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, PLATINUM SYSTEMS PVT LTD shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.

Furthermore, the User grants PLATINUM SYSTEMS PVT LTD the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

You shall indemnify and hold harmless PLATINUM SYSTEMS PVT LTD and (as applicable) PLATINUM SYSTEMS PVT LTD’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement,

Termination /Suspension

PLATINUM SYSTEMS PVT LTD reserves its right to refuse service, restrict, suspend, terminate your account; (Terminate this Agreement;  Terminate or suspend your access to the Web Sites; Move, or remove any product or service that is available on or through the Services; Deactivate or delete your accounts and all related information and files in your account; Establish general practices and limits concerning use of this Site)  at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use. Upon such termination or suspension, your right to use the PLATINUM SYSTEMS PVT LTD’s Web Sites will immediately cease. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later

The User agrees that PLATINUM SYSTEMS PVT LTD may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Website/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, etc


None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and PLATINUM SYSTEMS PVT LTD and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes PLATINUM SYSTEMS PVT LTD and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed PLATINUM SYSTEMS PVT LTD and its agents as their agent for this purpose.
  • Payments can be made by Credit Cards, Debit Cards, Net Banking, Cash (, Cheque, DD, and Mobile (M-Chek).
  • Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
  • PLATINUM SYSTEMS PVT LTD reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. PLATINUM SYSTEMS PVT LTD reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Allotment & Shipping
  • The products will be allotted to the customers whose payment has been received first
  • Items for orders placed together may be shipped separately

  • We offer a ’15 to 20 Days Delivery Guarantee’ on all products from the date of receipt of payment
  • For cash payment mode, delivery guarantee starts after receipt of cash
  • For cheque payment mode, delivery guarantee starts after cheque realization

Discount Coupons
  • Discount Coupons received from us or our tie up associates previously can be redeemed to purchase products.
  • More than one Discount Coupon cannot be applied per order

Cancellation and Refunds
  • Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by and accept PLATINUM SYSTEMS PVT LTD’s decision regarding the cancellation.

Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order
  • Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order
  • All cancellations and refunds will be handled as per our standard Cancellation Policy

Returns Policy
  • All returns will be handled as per our standard Returns Policy

Chat Services Terms
  1. PLATINUM SYSTEMS PVT LTD may suspend the chat service at any time without notice.
  2. PLATINUM SYSTEMS PVT LTD or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
  3. Communication through chat would be stored by PLATINUM SYSTEMS PVT LTD for future reference; customer would not have the right to access this information at a later date.
  4. While chatting you may not put on any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
  5. The chat room will not be used for selling of any products or advising on business opportunity or any other form of solicitation.
  6. You may proceed further, and chat with our online customer care executive only if you agree to the above terms and conditions.

You may not use the Site for any of the following purposes:
  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person's use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or web sites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Communication with Users

PLATINUM SYSTEMS PVT LTD reserves the right to communicate with Users regarding this site and User’s use of this site or any product or service purchased by User on this site.

Force Majeure

PLATINUM SYSTEMS PVT LTD shall have no liability to you for any interruption or delay, to access the Site irrespective of the cause.

Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of MUMBAI only.